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Pioneer Valley Transit Authority

Message from the Administrator

Mary MacInnesWelcome to PVTA’s website. I hope you quickly find all the information you are seeking. I look forward to seeing any comments or suggestions on the website or any of the services PVTA provides.

As the Administrator for the Pioneer Valley Transit Authority, I am committed to ensuring the PVTA provides services that reach as many riders, and potential riders, as possible. My aim is to consistently and seamlessly provide high quality, fixed-route and ADA van-scheduled transportation services.

PVTA’s “smart bus” computer system is now installed on all our buses and paratransit vehicles. For PVTA passengers this means, improved on-time performance, service efficiency, reduced passenger wait time, enhanced on-board safety, improved communications and better response time to incidents and emergencies. PVTA will soon be introducing real-time departure information at our terminals and major stops. PVTA will also be introducing smart cards this year.

PVTA’s vision statement “To be the provider of premiere public transportation services, thereby empowering people and enriching communities in the Pioneer Valley,” isn’t just a plaque on the wall, but a working goal that is the driving force for what we do every day. We strive to reach, listen to, and educate our riders while providing the most comprehensive services.

I am pleased to tell you that forward funding has been implemented which significantly reduced our borrowings. PVTA also received an additional $4.2 million dollars in FY 15 from the state for new service. We recently completed a comprehensive analysis of all our service and implemented significant service improvements.

There are many exciting events that will occur over the next few years that will have a positive effect on PVTA ridership. These include the opening of Union Station, introduction of Connecticut train service, Holyoke/Northampton train service, and construction of PVTA’s new operations and maintenance facility.

Mary L. MacInnes
Administrator, Pioneer Valley Transit Authority