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Customer Support for Complaints or Concerns

A complaint will only be investigated if submitted using this complaint form or call
Customer Service Monday - Friday from 9am - 4:45pm:
Local: (413) 781-7882
Toll free: 1-877-779-7882
  • Fax: (413) 788-7272
  • TTY: (413) 733-0449
 Name:* A value is required.Please tell us your name.
 Address:
 City:
 Zip Code:* A value is required.
 email:* A value is required. If none, call 877-779-7882.Invalid format.A value is required.
 Phone:
 Location:
 Date and Time of
 Incident:*		 Please tell us when the problem occured.
(Click icon to select date and time):
 Category:
Please choose a vehicle type or select Other.
 Vehicle Number:** Route:**
 Comment:
* — Your name and email address plus the incident date/time is required in order to investigate your complaint.
** — If your complaint concerns a vehicle, the route or vehicle number is also required.