ADA Mobility Impaired Information
Paratransit Service
The PVTA provides ADA paratransit service for people with disabilities. This service provides a shared-ride, door-to-door van transportation for individuals with disabilities that prevent them from riding the fixed route bus service. PVTA provides paratransit service throughout the Pioneer Valley within 3/4 mile of a fixed route. The paratransit service runs on all days that the fixed-route bus service operates.
PVTA is dedicated to providing accessible public transportation to passengers in the Pioneer Valley. For more details, please contact the ADA Coordinator or read the following:
How to Apply for Paratransit Service
For information on becoming eligible for the ADA van service, please contact our ADA coordinator at 1-877-779-7882 x 214. Our office is located at 1341 Main Street, suite 310, Springfield, MA 01103.
One-Hour Window
The van provider may negotiate pick up times with the passenger, but the provider shall not require an ADA paratransit eligible passenger to schedule a trip to begin more than one hour before or after the passenger desired departure time (Federal Register, 37.131.b2). The provider will not make a passenger late for a scheduled appointment and/or work and will not pick up a passenger before the end of an appointment and/or work.