ADA Mobility Impaired Information
Paratransit Service
The PVTA provides ADA paratransit service for people with disabilities. This service provides a shared-ride, door-to-door van transportation for individuals with disabilities that prevent them from riding the fixed route bus service. PVTA provides paratransit service throughout the Pioneer Valley within 3/4 mile of a fixed route. The paratransit service runs on all days that the fixed-route bus service operates.
PVTA is dedicated to providing accessible public transportation to passengers in the Pioneer Valley. For more details, please contact the ADA Coordinator or read the following:
How to Apply for Paratransit Service
- Contact the ADA Coordinator to obtain an application form or print the ADA Application (PDF).
- Read the instructions and fill out every question to the best of your ability.
- Send the completed application to:
PVTA ADA Coordinator
1341 Main Street, Suite 310
Springfield, MA 01103
With a completed application, the ADA Coordinator at PVTA will determine whether or not an individual disability prevents him/her from utilizing the fixed-route bus service currently provided. This determination must be made in regard to each and every part of the system and throughout all the hours of operation.
One-Hour Window
The van provider may negotiate pick up times with the passenger, but the provider shall not require an ADA paratransit eligible passenger to schedule a trip to begin more than one hour before or after the passenger desired departure time (Federal Register, 37.131.b2). The provider will not make a passenger late for a scheduled appointment and/or work and will not pick up a passenger before the end of an appointment and/or work.