Mobility Impaired Information
The PVTA provides ADA paratransit service for people with disabilities. This service provides a shared-ride, door-to-door van transportation for individuals with disabilities that prevent them from riding the fixed route bus service. PVTA provides paratransit service throughout the Pioneer Valley within 3/4 mile of a fixed route. The paratransit service runs on all days that the fixed-route bus service operates.
PVTA is dedicated to providing accessible public transportation to passengers in the Pioneer Valley. For more details, please contact the ADA Coordinator or read the following:
How to Apply for Paratransit Service
For information on becoming eligible for the ADA van service, please contact our ADA coordinator at (800) 752-1638 x 214. Our office is located at 2808 Main Street, Springfield, MA 01107.
The van provider may negotiate pick up times with the passenger, but the provider shall not require an ADA paratransit eligible passenger to schedule a trip to begin more than one hour before or after the passenger desired departure time (Federal Register, 37.131.b2). The provider will not make a passenger late for a scheduled appointment and/or work and will not pick up a passenger before the end of an appointment and/or work.