Contact the PVTA

The PVTA Customer Service Center is located at 1341 Main Street in downtown Springfield.

Customer Service Representatives (English & Spanish) are available to assist transit riders from 9:00 a.m. to 5:00 p.m. Monday through Friday. They will assist you with:

• Schedules & Route Maps
• System Maps
• Fares
• Passes
• Schedule Changes
• Elder and Paratransit Services
• Feedback & Complaints

By Telephone
Springfield Area Customer Service
Tel: 413-781-7882       Fax: 413-788-7272
1341 Main Street, Springfield, MA 01103
TTY: 413-733-0449

PVTA Administration
1-877-779-7882 (toll free)
413-732-6248
2808 Main Street, Springfield, MA 01107

Northampton/Amherst Area
1-877-779-PVTA (toll free)
413-586-5806

To apply for ADA Van Service
ADA Coordinator
Toll free: 1-877-779-7882 x214
Local: 413-781-7882 x214
1331 Main Street, Suite 310
Springfield, MA 01103

By Mail
1341 Main Street
Springfield, MA 01103

Title VI
The Pioneer Valley Transit Authority is committed to providing a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities and to the delivery of equitable and accessible transportation services. Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with PVTA within 180 days from the date of the alleged discrimination. You may file a complaint by calling 1-877-779-7882 going to the PVTA Customer Service Office located at 1341 Main Street, Springfield MA, between the hours of 9:00 AM to 5:00PM Monday through Friday or you may fill out the form below.

Online
Complete our online feedback form
* Denotes required fields

NAME:* CITY: STATE: ZIP:* EMAIL: PHONE: CATEGORY:* Select...CommendationSuggestionInquiryComplaint COMMENT:* Please enter the letters from the image.