Paratransit Service

The PVTA provides ADA paratransit service for people with disabilities. This service provides a shared-ride, door-to-door van transportation for individuals with disabilities that prevent them from riding the fixed route bus service. PVTA provides paratransit service throughout the Pioneer Valley within 3/4 mile of a fixed route. The paratransit service runs on all days that the fixed-route bus service operates.

PVTA is dedicated to providing accessible public transportation to passengers in the Pioneer Valley. For more details, please read the Paratransit Rider Guide (PDF) or contact PVTA's ADA Department at 1-800-752-1638. TTY Line 413-594-2349.

There is no service on the following holidays: Christmas Day, New Year's Day, Memorial Day, Independence Day, Labor Day and Thanksgiving Day.

There will be reduced service on the following holidays: Columbus Day, Veterans Day and Martin Luther King, Jr. Day.

One-Hour Window

The van provider may negotiate pick up times with the passenger, but the provider shall not require an ADA paratransit eligible passenger to schedule a trip to begin more than one hour before or after the passenger desired departure time (Federal Register, 37.131.b2). The provider will not make a passenger late for a scheduled appointment and/or work and will not pick up a passenger before the end of an appointment and/or work.

To become eligible for the service passengers must complete an ADA application, available from the PVTA.

How to Apply for Paratransit Service

• Call 413-732-6248 to obtain an application form or download the ADA application (60KB PDF).
• Read the instructions and fill out every question to the best of your ability.
• Send the completed application to:
  PVTA- ADA Coordinator
  2808 Main Street
  Springfield, MA 01107

With a completed application, the ADA Coordinator at PVTA will determine whether or not an individual disability prevents him/her from utilizing any of the fixed-route service currently provided. This determination must be made in regard to each and every part of the system and throughout all the hours of operation.

Senior Service

PVTA offers door-to-door, demand responsive accessible van service to seniors over the age of 60 throughout the PVTA's 24 member communities. Senior Service trips are provided, 8 a.m. - 4:30 p.m. Monday - Friday, on a space available basis with priority given to certified ADA passengers in accordance with federal law.

There is no application process for Senior Service. Prospective passengers who are 60-years-of-age or older and live within any one of the 24 member communities must call the Reservation Office at 413-739-7436 for their one-time registration upon booking their first trip. Registration cannot take place unless a trip is booked.

PVTA is dedicated to providing accessible public transportation to passengers in the Pioneer Valley. For more details, please read the Paratransit Rider Guide (PDF) or contact PVTA's ADA Department at 1-800-752-1638. This PDF contains a form that can be filled out and mailed in with a check in order to purchase van ride tickets.