Senior Information

Severe Weather Private Residence Notice

Driveways and sidewalks must be cleared of snow and/or ice if driver is required to provide door to door assistance or shopping bag assistance.  Drivers are not required to provide assistance if these areas are not properly cleared.  This policy is used to protect the safety of both the passenger and the driver.

Fixed Route Bus Information

A senior must show a PVTA Senior ID card to the driver each bus ride to pay the reduced Senior fare. The cost of the ID card is $3.00 and can be purchased at the PVTA Customer Service Center. You must be 60 years or older to qualify as a senior.


Click here to read the locations to obtain PVTA Senior ID card.

Van Service

PVTA offers door-to-door demand-responsive accessible van service to seniors over the age of 60 throughout the PVTA's 24 member communities. Senior Service trips are provided, 8 a.m. - 4:30 p.m. Monday - Friday, on a space available basis with priority given to certified ADA passengers in accordance with federal law.

There is no application process for Senior Service. Prospective passengers who are 60 years or older and live within any one of the 24 member communities must call the Reservation Office at (413) 739-7436 for their one-time registration upon booking their first trip. Registration cannot take place unless a trip is booked.

Effective April 14, 2014 PVTA has amended its Shopping Bag Policy to include assistance upon request. Riders who require assistance with their bags/parcels must call Hulmes only once to notify them that they are requesting the assistance which will be added to their client file. Drivers are only required to assist with up to 3 standard size carry-on bags with a combined weight not to exceed 25 lbs.

Read the Senior Van Service Quick Reference Guide

Read the Paratransit Service Hours by Community. (Updated December 9, 2015)

Note as of 10/26/15 service hours have changed to:

Amherst Service Hours
Monday-Wednesday 6:25 am - 1:30 am
Thursday-Friday 6:25 am - 2:30 am
Saturday 6:25 am - 2:30 am
Sunday 6:25 am - 12:40 am

Northampton Service Hours
Monday-Wednesday 5:45 am - 1:00 am
Thursday-Friday 5:45 am - 3:00 am
Saturday 6:00 am - 3:00 am
Sunday 8:00am - 11:53 pm

Hadley Service Hours
Monday-Wednesday 6:30 am - 12:40 am
Thursday-Friday 6:30 am - 2:40 am
Saturday 7:30 am - 2:40 am
Sunday 8:00 am - 11:25 pm