Senior Information

Severe Weather Private Residence Notice

Driveways and sidewalks must be cleared of snow and/or ice if driver is required to provide door to door assistance or shopping bag assistance.  Drivers are not required to provide assistance if these areas are not properly cleared.  This policy is used to protect the safety of both the passenger and the driver.

Fixed Route Bus Information

A senior must show a PVTA Senior ID card to the driver each bus ride to pay the reduced Senior fare. The cost of the ID card is $3.00 and can be purchased at the PVTA Customer Service Center. You must be 60 years or older to qualify as a senior.

Locations to obtain PVTA Senior ID card

Springfield PVTA Customer Service Center - Photo ID printed on-site
1341 Main Street, Springfield, MA 01103
Hours of Operation: Mon - Fri 9:00am - 4:30pm

Holyoke PVTA Customer Service Center - Photo ID will be mailed to customer
Holyoke Transportation Center, 206 Maple Street, Holyoke, MA 01040
Hours of Operation: Mon - Sat 9:00am - 4:30pm

Northampton Senior Center - Photo ID printed on-site
67 Conz Street, Northampton, MA 01060
Hours of Operation: First Tuesday of every month, 10:00am - 12:00pm

Directions by Bus from Northampton Center to Springfield Customer Service Center:

  • B48 toward the Holyoke Transportation Center
  • Transfer to P21 toward Springfield Bus Terminal
  • Transfer to G1 toward Sumner/Allen

- OR -

  • R41 toward the Holyoke Community College
  • Transfer to P11 toward Springfield

Directions by Bus from Northampton Center to Holyoke Customer Service Center:

  • B48 toward the Holyoke Transportation Center
  • Exit the bus at the Holyoke Transportation Center and enter the Customer Service area

Directions by Bus from Northampton Center to Northampton Customer Service Center:

  • R41 toward HCC via Easthampton (exit at the Conz St. Dialysis Center)
  • R42 toward Northampton / Salvo House (exit at the Salvo House)

- OR -

  • R44 toward Northampton via King St. (Exit at the Salvo House)


Van Service

PVTA offers door-to-door demand-responsive accessible van service to seniors over the age of 60 throughout the PVTA's 24 member communities. Senior Service trips are provided, 8 a.m. - 4:30 p.m. Monday - Friday, on a space available basis with priority given to certified ADA passengers in accordance with federal law.

There is no application process for Senior Service. Prospective passengers who are 60 years or older and live within any one of the 24 member communities must call the Reservation Office at (413) 739-7436 for their one-time registration upon booking their first trip. Registration cannot take place unless a trip is booked.

Effective April 14, 2014 PVTA has amended its Shopping Bag Policy to include assistance upon request. Riders who require assistance with their bags/parcels must call Hulmes only once to notify them that they are requesting the assistance which will be added to their client file. Drivers are only required to assist with up to 3 standard size carry-on bags with a combined weight not to exceed 25 lbs.

Read the Senior Van Service Quick Reference Guide

Read the Paratransit Service Hours by Community. (Updated April 26, 2016)

Note as of 10/26/15 service hours have changed to:

Amherst Service Hours
Monday-Wednesday 6:25 am - 1:30 am
Thursday-Friday 6:25 am - 2:30 am
Saturday 6:25 am - 2:30 am
Sunday 6:25 am - 12:40 am

Northampton Service Hours
Monday-Wednesday 5:45 am - 1:00 am
Thursday-Friday 5:45 am - 3:00 am
Saturday 6:00 am - 3:00 am
Sunday 8:00am - 11:53 pm

Hadley Service Hours
Monday-Wednesday 6:30 am - 12:40 am
Thursday-Friday 6:30 am - 2:40 am
Saturday 7:30 am - 2:40 am
Sunday 8:00 am - 11:25 pm