Pioneer Valley Transit Authority
Title VI
Title VI Complaint Information and Instructions

The Pioneer Valley Transit Authority (PVTA) is committed to ensuring that no person is excluded from participation in or denied services on the basis of race, color, or national origin. All PVTA services are provided in compliance with Title VI of the Civil Rights act of 1964 (as amended), Executive Order 12898, “Federal Actions to Address Environmental Justice in Minority Populations and Low Income Populations,” and the Department of Transportation’s Guidance to Recipients on Special Language Services to Limited English Proficient (LEP) Beneficiaries.


If you believe you have been discriminated against on the basis of race, color, or national origin and would like to submit a Title VI Complaint to the Pioneer Valley Transit Authority, please complete this complaint form. The information requested is necessary in order to process your complaint. Complaints must be submitted within 180 days of the alleged discrimination.

Click here for the Title VI Complaint Form (English)

Haga clic aquí para obtener el Formulario de queja del Título VI

You may print the document, fill out and either hand-deliver or mail it to PVTA. Or you may download the document and fill it in manually or using Adobe Acrobat. Once completed and signed, you may scan the form and email it. The email addresses is printed in Section J of the form. If you need assistance with completing this form, please contact the Title VI Specialist at 413-732-6248 x2230.

Return your completed form to:

Pioneer Valley Transit Authority
Attention: Title VI Specialist
2808 Main Street
Springfield, MA 01107

Federal “Title VI/Nondiscrimination” Protections
The Pioneer Valley Transit Authority (PVTA) operates its programs, services, and activities in compliance with federal nondiscrimination laws including Title VI of the Civil Rights Act of 1964 (Title VI), the Civil Rights Restoration Act of 1987, and related statutes and regulations. Title VI prohibits discrimination in federally assisted programs and requires that no person in the United States of America shall, on the grounds of race, color, or national origin(including limited English proficiency), be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity receiving federal assistance. Related federal nondiscrimination laws administrated by the Federal Highway Administration, the Federal Transit Administration, or both prohibit discrimination on the basis of age, sex, and disability. These protected categories are contemplated within PVTA Title VI Programs consistent with federal interpretation and administration. Additionally, PVTA provides meaningful access to its programs, services, and activities to individuals with limited English proficiency, in compliance with US Department of Transportation policy and guidance on federal Executive Order 13166.

State Nondiscrimination Protections
PVTA also complies with the Massachusetts Public Accommodation Law, M.G.L. c 272 §§92a, 98, 98a, prohibiting making any distinction, discrimination, or restriction in admission to or treatment in a place of public accommodation based on race, color, religious creed, national origin, sex, sexual orientation, disability, or ancestry. PVTA also complies with the Governor’s Executive Order 526, section 4 requiring all programs, activities, and services provided, performed, licensed, chartered, funded, regulated, or contracted for by the state shall be conducted without unlawful discrimination based on race, color, age, gender, ethnicity, sexual orientation, gender identity or expression, religion, creed, ancestry, national origin, disability, veteran's status (including Vietnam-era veterans), or background.

Click here for the Title VI Program Update (October, 2021)

Additional Information
To request additional information regarding Title VI and related federal and state nondiscrimination obligations, please contact:
PVTA Title VI Specialist

2808 Main St
Springfield MA, 01107
(413) 732-6248 x2230
TTY: (413) 413-747-1654

MassDOT, Office of Diversity and Civil Rights (ODCR)

Title VI Specialist
10 Park Plaza
Boston, MA 02116
TTY: 857-368-0603

Complaint Filing

To file a complaint alleging a violation of Title VI or related federal nondiscrimination law, contact the Title VI Specialist (above) within 180 days of the alleged discriminatory conduct.
To file a complaint alleging a violation of the state’s Public Accommodation Law, contact the Massachusetts Commission Against Discrimination within 300 days of the alleged discriminatory conduct at:

Massachusetts Commission Against Discrimination (MCAD)

One Ashburton Place, 6th Floor
Boston, MA 02109
TTY: 617-994-6196

Click here to open a printable PDF in a new browser window.

English: If this information is needed in another language, contact the PVTA Title VI Specialist at 413-732-6248 x2230.

Spanish/ Español: Si necesita esta información en otro idioma, contacte al especialista de PVTA del Título VI al 413-732-6248 x2230.
Portuguese/ português: Caso esta informa çãose ja necessária emoutro idioma, favor contar o Especialista em Título VI do PVTA pelo telefone413-732-6248 x2230.
Chinese Simplified/中国简体: (mainland & Singapore): 如果需要使用其它语言了解信息,请联系马萨诸塞州交通部(PVTA)《民权法案》第六章专员,电话413-732-6248 x2230
Chinese Traditional/中國傳統: (Hong Kong & Taiwan): 如果需要使用其它語言了解信息,請聯繫馬薩諸塞州交通部(PVTA)《民權法案》第六章專員,電話413-732-6248 x2230。
Russian/ русский: Если Вам необходима данная информация на любом другом языке, пожалуйста, свяжитесь со cпециалистом по Титулу VI Департамента Транспорта штата Массачусетс (PVTA) по тел:
413-732-6248 x2230.
Haitian Creole/ ayisyen kreyòl: Si yonmounvlegenyenenfòmasyonsayonanyonlòtlang, tanprikontakteEspesyalis PVTA Title VI la nannimewo 413-732-6248 x2230.
Vietnamese/ tiếng việt: Nếuquývịcầnthôngtinnàybằngtiếngkhác, vuilòngliênhệChuyênviênLuật VI của PVTA theosốđiệnthoại 413-732-6248 x2230.
French/ français: Si vous avez besoin d'obtenir une copie de la présente dans une autre langue, veuillez contacter le spécialiste du Titre VI de PVTA en composant le 413-732-6248 x2230.
Italian/ italiano: Se ha bisogno di ricevere queste informazioni in un’altra lingua si prega di contattare lo Specialista PVTA del Titolo VI al numero 413-732-6248 x2230.

Polish/Inglés: Jeśli ta informacja jest potrzebna w innym języku, proszę skontaktować się ze specjalistą Tytuł VI w PVTA 413-732-6248 x2230.
Slovic/Slovak : Ak je to potrebné informácie v inom jazyku, kontaktné PVTA Hlava VI špecialista na 413-732-6248 x2230.
Khmer/ ខ្មែរ: ប្រសិនបើលោក-អ្នកត្រូវការបកប្រែព័ត៌មាននេះ សូមទាក់ទកអ្នកឯកទេសលើជំពូកទី6 របស់PVTA តាមរយៈលេខទូរស័ព្ទ 413-732-6248 x2230
ن كنت بحاجة إلى هذه المعلومات بلغة أخرى، يُرجى الاتصال بأخصائي الفقرة السادسة على الهاتفArabic/العربية: 413-732-6248 x2230