Lost & Found

Service Areas & Transit Centers
The PVTA Administration Building on Main Street, Springfield does not handle Lost & Found.

Transit Area Address Phone Number
Springfield - Union Station  55 Frank B Murray Street, Springfield, MA 01103 (413) 781-7882
Northampton - Valley Area Transit  54 Industrial Drive, Northampton, MA 01060 (413) 586-3548
Amherst & Surrounding Area  185 Holdsworth Way, Amherst, MA 01003 (413) 545-0056
Holyoke - (HTC)  206 Maple Street, Holyoke, MA 01040 (413) 781-7882
Ware Palmer Circulator (WP) Nashawannuck Express (NE)  15 Bridge Street, Belchertown, MA 01007 (413) 323-6100
ADA and Senior Van Service  2840 Main Street, Springfield, MA 01107 (413) 739-7436

  Springfield Area Routes   Amherst Area Routes
G1 Chicopee/Sumner-Allen/Canon Circle B79 Amherst-Worcester Intercity Service
G2 East Springfield via Carew/Belmont-Dwight 30 North Amherst / Old Belchertown Rd
G3 Springfield Plaza via Liberty/King-Westford 31 Sunderland / South Amherst
B4 Plainfield Street 33 Puffers Pond/Shopper Shuttle
G5 Springfield/Dickinson/Jewish Home/Longmeadow 34 Campus Shuttle Northbound
B6 Ludlow via Bay Street 35 Campus Shuttle Southbound
B7 Eastfield Mall via State St/Boston Road 38 Mt. Holyoke/Hampshire/Amherst/UMass
R10 Westfield State University / West Springfield 39 Smith/Hampshire
P11 Holyoke Community College Express 45 Belchertown Center / UMass
B12 Stonybrook Express 46 South Deerfield / UMass
R14 Feeding Hills/Springfield   Northampton Area Routes
B17 Eastfield Mall via Worthington-Wilbraham Rd 39E Smith/Mount Holyoke Express
G19 Holyoke - Chicopee via Montcalm - S. Hadley R41 Northampton/Easthampton/HCC/Holyoke Mall
P20 Holyoke/ Springfield via Riverdale St R42 Northampton/Williamsburg/VA Hospital
P21 Holyoke/Springfield via Chicopee B43 Northampton/Hadley/Amherst
P21E Springfield/Holyoke via 391 Express R44 Florence Heights via King St. & Bridge Rd.
R22 Holyoke - Chicopee via Grattan G47 Northampton, Easthampton, Southwick
B23 Holyoke/Westfield via HCC B48 Northampton/ Holyoke via Route 5
R24 Cabot-PleasantSt-Holyoke Medical Ctr-Sargeant St B49 Holyoke - Ware
R29 Amherst/Holyoke Mall via Rt 116 & Holyoke Trans Ctr Link413 Pittsfield Northampton
X90 Inner Crosstown   Shuttle Routes
X92 Mid-City Crosstown PS Palmer Shuttle
X94 Outer Crosstown WS Ware Shuttle
G73E Brennan Express Springfield Northampton via Holyoke Mall NE Nashawannuck Express
    W Wilbraham Eastfield Mall


PVTA Lost & Found Public Policy

The Pioneer Valley Transit Authority is not responsible for items left behind on any fixed route or paratransit bus. However, PVTA staff will make reasonable efforts to locate an item but is not responsible for finding or securing lost items.

Standard Process
  • If you believe you lost an item on the bus, please call Customer Service in the appropriate area Monday through Friday between the hours of 9am to 4pm. Refer to the above information to call the correct number depending on your route traveled.
  • Found items will not be transported to customer service until after 12pm the following business day.
  • Items lost on Friday, Saturday or Sunday may not be available until Monday.
  • If an item is lost on a day that falls on an observed holiday, the items will not be delivered until the next business day.
  • Items will be held for up to fifteen (15) consecutive days from the date they are found unless the item meets the conditions listed below for immediate disposal.
  • In the event that the volume of items recovered exceeds the capacity of PVTA’s established storage system, unclaimed items may be disposed of as outlined below after seven (7) days.

At the discretion of customer service staff, items may be retained for a longer period of time provided the following conditions are met:

  • The potential claimant has called customer service and identified an item that reasonably matches an item retained in the lost and found or found shortly thereafter
  • The potential claimant identifies a reasonable cause for a delay in pickup, examples include: winter / summer break absence or extended medical issue.
Items of Critical Need

We cannot contact drivers on routes while they are in service if your item is not considered an item of critical need. We apologize for any inconvenience this may cause you. If you have lost the following, we will do our best to locate your item as quickly as possible:

  • Keys
  • Medication
  • Wallets or Purses
Items Not Retained

The following items will be disposed of immediately and will not be available for return:

  • All food and related items including travel mugs/cups
  • Undergarments
  • Obviously soiled clothes, uniforms
  • Toiletries, including brushes or combs, toothbrushes, shaving cream or razors, lip stick or makeup of any kind
  • Any items that PVTA employees determine to be hazardous or potentially hazardous by virtue of its condition, function or purpose
  • Any items that are heavily soiled, has an offensive odor or is suspected to harbor insects or other vermin will be disposed of immediately
  • Drugs or drug paraphernalia will be disposed or turned over to the appropriate authorities.
  • Please note that PVTA receives Federal operating funds and is subject to Federal law. Marijuana in any form is still considered illegal under Federal law and therefore cannot be kept on premises and will be disposed of immediately.
Disposition of Unclaimed Items
  • Personal documents such as ID/Credit/Social Security cards, Driver’s Licenses, etc. will be shredded.
  • Items of no apparent value or use will be discarded.
  • Items in good condition will be donated to a charitable organization.

PVTA will make a reasonable attempt to identify the owner of recovered items.  PVTA staff are not responsible in any way for the condition of recovered items nor is PVTA responsible for, nor do we assume responsibility for contents. If the owner of an item cannot be readily identified then ownership may be proven by any means which would convince a reasonable person that the claimant is the owner of the property (e.g. recent date of claim, detailed description, other personal identification, etc.).

Internal Procedures
  • Drivers / Supervisors will tag items recovered with the approximate date and time the item was left, and the location it was left at (if known).  If the above are not known the item will be tagged with that information listed as unknown.
  • Customer service staff in each location will make reasonable attempts to identify owners of recovered items, this may include a brief search of bags, pocketbooks, wallets etc. for Identification documents.  Any such search should occur in an area with active video surveillance and another customer service employee, preferably a supervisory employee, present.
  • Recovered items will be returned to the appropriate facility, as outlined above for pickup on the next business day after 12:00 p

Lost & Found Locations