Plans & Reports

Title VI Documents

PVTA must produce documents in order to comply with federal Title VI requirements. Below are documents related to these federal compliance requirements.


PVTA Customer Surveys

PVTA undertakes regular surveys of our customers to ensure we are running the best service possible. Below are the results of recent customer surveys.

Equity Analyses

PVTA strives to assure that all fare or service changes are fair and equitable, and that they comply with applicable federal civil rights laws. Following are recent equity analyses performed to achieve these goals.

Transit Asset Management

PVTA is required by the Federal Transit Administration to develop a plan to inventory and maintain the agency’s assets. Pursuant to this requirement, PVTA has developed a Transit Asset Management Plan.
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Customer Service Analysis Reports and Service Changes3 documents

  • See the Final Paratransit CSA Report.
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  • See the Full Final CSA Report.
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  • See the Approved Service Changes.
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Title VI Documents24 documents

  • Title VI Program Plan
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  • Public Participation Plan
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  • Major Service Change, Disparate Impact, and Disproportionate Burden Policies
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Title VI Appendices21 documents

  • Appendix A_PVTA Title VI Notice to the Public
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  • Appendix B_PVTA Title VI Complaint Form (English)
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  • Appendix C_PVTA Title VI Complaint Form (Spanish)
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  • Appendix D_PVTA Public Participation Plan
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  • Appendix E_PVTA Language Access Plan
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  • Appendix F_PVPC Title VI Notice of to the Public
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  • Appendix G_PVPC Title VI Complaint Procedure
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  • Appendix H_PVPC Title VI Complaint Form
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  • Appendix I_PVPC Title VI Plan
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  • Appendix J_Title VI Program Approval Minutes_2018.09.20
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  • Appendix K_Major Service Change_DI_DB Policies
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  • Appendix L_Public Comment on the DI Policy
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  • Appendix M_FastBreak Card Equity Analysis FINAL 10-12-16
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  • Appendix N_Northampton COA Senior Van Service Equity Analysis FINAL 10-19-16
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  • Appendix O_FastBreak Card Equity Analysis UPDATE 12-06-16
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  • Appendix P_Longmeadows-Hampden COA Equity Analysis DRAFT 02-16-17
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  • Appendix Q_PVTA Service Equity Analysis DRAFT 07-12-17
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  • Appendix R_PVTA Service Equity Analysis UPDATE 11-09-17
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  • Appendix S_PVTA FY2019 Service Equity Analysis PRELIMINARY 04-06-18
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  • Appendix T_2018 Fare Equity Analysis_Final
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  • Appendix U_Board Agendas
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PVTA Customer Surveys4 documents

  • 2023 Non-Transit Rider Survey Pioneer Valley Final .pdf
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  • Northern System Survey 2025 Final v.2.pdf
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  • 2023 Paratransit Survey Report Final.pdf
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  • PVTA Onboard Customer Survey Southern Service Region 2024.pdf
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Equity Analyses6 documents

  • Title VI Analysis for UMass-Holyoke Corridor 2025.pdf
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  • Title VI Analysis for R10 Final rev rs.pdf
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  • Title VI Analysis for B79 Fare Media FINAL.pdf
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  • Senior Dial-a-Ride Title VI Final with appendices.pdf
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  • Title VI Analysis for Northampton Demand Response Service.pdf
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  • Title VI Analysis for Service Enhancements 2023-2024.pdf
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Transit Asset Management1 document

  • Transit Asset Management Plan
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